Return & Refunds

At Alaya Decor, we stand behind the quality of our products. If you're not fully satisfied, we offer a simple, transparent return process.

You may return your item(s) within 30 calendar days of receiving your order for a full refund, provided the item is:

In original condition

Unused, unwashed, and undamaged

Returned in its original packaging (if possible)

No questions asked. Just reach out to our support team.

Please email us at support@alayadecor.com or use our Contact Form on our website. Include:

Order number

Reason for return

Photos (if the item is damaged)

We'll provide return instructions and shipping details.

Customers are responsible for return shipping costs unless the item was received damaged or defective.

Once your returned item is received and inspected, we’ll notify you.

Approved refunds will be processed to your original payment method within 5–10 business days.

If your order arrives damaged or defective, please contact us within 72 hours of delivery with photos. We will offer:

A replacement

Or a full refund, at no additional cost to you.

We do not accept returns for:

Items returned more than 30 days after delivery

Items that show signs of use or damage due to customer handling

Country/region