Return & Refunds

Return & Refund Policy

At Alaya Decor, we stand behind the quality of our products. If you're not fully satisfied, we offer a simple, transparent return process.

➤ 30-DAY SATISFACTION GUARANTEE

You may return your item(s) within 30 calendar days of receiving your order for a full refund, provided the item is:

  • In original condition

  • Unused, unwashed, and undamaged

  • Returned in its original packaging (if possible)

No questions asked. Just reach out to our support team.

➤ How to Initiate a Return

Please email us at support@alayadecor.com or use our Contact Form on our website. Include:

  • Order number

  • Reason for return

  • Photos (if the item is damaged)

We'll provide return instructions and shipping details.

Customers are responsible for return shipping costs unless the item was received damaged or defective.

➤ Refunds

  • Once your returned item is received and inspected, we’ll notify you.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

➤ Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 72 hours of delivery with photos. We will offer:

  • A replacement

  • Or a full refund, at no additional cost to you.

➤ Exclusions

We do not accept returns for:

  • Items returned more than 30 days after delivery

  • Items that show signs of use or damage due to customer handling