Refund policy

Return & Refund Policy

At Alaya Decor, we stand behind the quality of our products. If you're not fully satisfied, we offer a simple, transparent return process.

➤ 30-DAY SATISFACTION GUARANTEE

You may return your item(s) within 30 calendar days of receiving your order for a full refund, provided the item is:

  • In original condition

  • Unused, unwashed, and undamaged

  • Returned in its original packaging (if possible)

No questions asked. Just reach out to our support team.

➤ How to Initiate a Return

Please email us at support@alayadecor.com or use our Contact Form on our website. Include:

  • Order number

  • Reason for return

  • 2-4 Photos (if the item is damaged and not of material as specified)

We'll provide return instructions and shipping details.

Customers are responsible for return shipping costs unless the item was received damaged or defective.

➤ Refunds

  • Once your returned item is received and inspected, we’ll notify you.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

➤ Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 72 hours of delivery with photos. We will offer:

  • A replacement

  • Or a full refund, at no additional cost to you.

➤ Exclusions

We do not accept returns for:

  • Items returned more than 30 days after delivery

  • Items that show signs of use or damage due to customer handling